Good Numbers Privacy Policy

Last Updated: 23 April 2026

Good Numbers is committed to protecting your privacy and handling your information in accordance with the New Zealand Privacy Act 2020 and the Information Privacy Principles (IPPs).

This Privacy Policy explains how we collect, use, store, and protect your personal and organisational information when you visit our website or use our services, including the Good Numbers Tier 4 Tool and the Good Numbers App.

Information We Collect

We may collect some or all of the following information:

• Personal Information: including your name and contact details.
• Organisation Information, including:
  • Financial data uploaded by you or retrieved via Akahu;
  • Publicly available data retrieved from the Charities Register, Incorporated Societies register, or Charitable Trusts register.
• Anonymous Usage Information: about visits to our website, including browser type, device type, and traffic analytics.

We collect this information in the following circumstances:

• When you complete a form on our website;
• When you access one of our services via web interface or app;
• During communications (such as email) with us;
• When you use our services or request support;
• When you browse our website.

We will usually only collect Personal Information directly from you.

Purpose of Collection

Good Numbers collects and uses information to:

• Generate and support the preparation of financial statements, reporting and analysis;
• Provide user support;
• Conduct anonymised analysis to enhance our services and website design;
• Respond to questions or correspondence from you;
• Provide you with information about a service you are using;
• To send you news, updates, and marketing communications where you have opted in to receive them or interacted with us via our social media channels;
• Analyse website usage, trends, and statistics.

We only collect and use Personal Information for purposes connected to our legitimate activities as a service provider.

Storage and Access

All information is stored securely on servers located in New Zealand or Australia.
Access is restricted to authorised Good Numbers staff and contractors who require it for legitimate operational purposes and are bound by confidentiality obligations.

If any information is processed or stored outside New Zealand (for example, through Akahu or our hosting providers), Good Numbers takes reasonable steps to ensure it is protected to a standard consistent with the Privacy Act 2020.

Disclosure of Personal Information

We will not disclose your personal information to third parties except:

• As required by law; or
• As necessary to provide services to you (for example, through Akahu integration or trusted hosting providers bound by confidentiality obligations).

We do not sell or rent personal information to any third party.

Data Retention

We retain personal and organisational information for up to 12 months after your last use of our services, unless required longer for legal, security, or troubleshooting purposes.
After this time, information may be securely deleted or anonymised.

Access and Correction

You have the right to request access to, and correction of, any personal information we hold about you.
To make a request, please contact us.

Privacy Breaches

In the event of a privacy breach that poses a risk of harm, Good Numbers will:

• Notify affected users as soon as practicable; and
• Report the breach to the Office of the Privacy Commissioner, as required by law.

Third-Party Integrations

Good Numbers integrates with carefully selected third-party providers to deliver our services. These providers may collect limited personal information directly from you in order to perform their role — for example, to verify your identity or to access data you have authorised them to share.

Except as described in this Privacy Policy, Good Numbers does not collect or store this information.

For instance, when you connect a bank account through Akahu, you provide your bank login credentials (such as your username and password) directly to Akahu. Good Numbers never sees or stores your banking credentials. Akahu securely retrieves only the financial data that you have consented to share and provides that data to Good Numbers for use within our sevices.

All third-party providers used by Good Numbers are required to handle your information securely and in compliance with New Zealand privacy standards.

Users who connect their bank accounts via Akahu are also bound by Akahu’s own privacy policy: https://www.akahu.nz/privacy-notice-oneoff-consent

Contact Us

If you have any questions or concerns about this Privacy Policy or how we handle your information, please contact us.